Complaint
Would you like to submit your complaint online?
Please fill in the form available at the link below. When you file a complaint online, Oikocredit will acknowledge its receipt within five working days. Please be aware that processing may require some time depending on the nature of the complaint. We will keep you informed during the process of finding a solution.
Complaint form
Would you like to complain in person or by post?
Please send or present your complaint, including any necessary information, to our office address. More information is available at the link below. When you submit or present a physical complaint, Oikocredit will send you an acknowledgement of receipt within a reasonable timeframe, depending on how you request to be contacted.
Mail in/On site complaintf you are part of Oikocredit’s staff, you can visit the Oikocredit Library to find our Grievance Policy and Whistleblowing Policy.