About the complaint procedure

Our third-party complaint procedure seeks to ensure that all complaints received are treated in a fair, prompt, efficient and effective manner. The procedure applies to complaints about Oikocredit, its services, employees and products; and describes the way complaints will be received, treated, remedied, and reported.

Complaints and subsequent reviews present a learning opportunity for Oikocredit. We strive to implement a robust complaint mechanism and to transparently communicate complaints to our stakeholders.