Frequently asked questions

Our FAQs offer answers to some most common questions on the coronavirus.

This information was last updated on 23 December 2021.

  • How have Oikocredit’s operations been affected by the coronavirus? How is Oikocredit managing the risks arising from the pandemic?

    Oikocredit is continuing its business activities. We continue delivering on our mission to support our partners, and the low-income people they serve, at a time when their need for support is even greater. In our 2020 Annual Report we shared details about how we have managed the risks arising from the pandemic and what its effect was on our 2020 financial results. So far in 2021 we have made progress in building back our loans and investments portfolio and supporting new partners. Read more here >

    With much economic uncertainty remaining in our focus countries, we continue to assess risks that could affect the value of our development financing portfolio. We keep our members and investors informed about the value of their investment in our news and quarterly updates.

    We remain alert to ongoing and new developments related to Covid-19. We have dedicated groups comprising Oikocredit Managing Board members and internal specialists who monitor:

    • the status of our investments in and loans to our partners in Africa, Asia and Latin America;
    • questions and concerns from our members and investors, as well as investment and redemption flows;
    • our term investment portfolio and other liquid funds; and
    • general developments related to the pandemic, including its impact on the welfare and effectiveness of our staff working across the world.
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  • How has Oikocredit’s work with its partners been affected by Covid-19?

    We continue to be in close contact with our 527 partner organisations to ensure that we understand their evolving needs and to ascertain how Oikocredit can best help address them, particularly in situations where partners may face financial difficulty. Even in heavily pandemic-affected countries most partners are now coping relatively well, but we are aware that this could change.

    After we granted payment holidays (extended repayment periods) to 113 partners during 2020 to ease their financial situation, the number of partners in this category reduced to 69 by the end of the year and have now fallen to just 12 in Q3. The vast majority of partners are now making their repayments according to schedule. See also: What effect has coronavirus had on Oikocredit’s performance?

    Our recently launched online interactive partner portal has strengthened our partner monitoring, improved information sharing and sped up communications with partners.

    During 2020 we offered webinars and online encounters for partners, sharing advice on: business continuity and cash flow; ensuring health and safety of staff and clients; understanding impacts on clients; stress testing, risk and scenario planning; and learning from sector leaders. We have offered some follow-up webinars in 2021. See also: What role has capacity building played in Oikocredit’s response to the pandemic?

    Our partners have responded positively to the support we have provided, especially the smaller institutions. The external threats we have faced since the start of the pandemic have brought our partners and ourselves closer together.

    In addition to our own efforts, Oikocredit continues to align with other impact investors in coordinating our responses to Covid-19 challenges jointly with each other in support of our partners. In 2020 we committed to two joint initiatives to support the financial inclusion sector during the pandemic:

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  • How have Oikocredit’s partners and their clients been affected by the coronavirus?

    For our partners, many of their clients were unable to operate as usual for much of 2020 due to Covid-19 and restrictions on movement and social interaction reducing economic activity. This was especially the case in the microfinance sector, less so in agriculture and in renewable energy. At Oikocredit we adopted special processes to assess, monitor and support our partners more closely, just as our partners did with their clients. See also: How has Oikocredit’s work with its partners been affected by Covid-19?

    The situation has improved during 2021, and very few partners still require our support under special Covid-19 measures, but the future remains uncertain. We have seen differences between sectors and countries in terms of the severity and effects of the pandemic, its timing and duration, and measures taken by governments. New waves of the pandemic may occur, so we will keep monitoring the situation closely.

    We are concerned about global inequality in the distribution of anti-coronavirus vaccines. This is an issue that affects many partners and their clients. Humanity will remain at risk as long as some countries are largely excluded from the preventive benefits of vaccination.

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  • What role has capacity building played in Oikocredit’s response to the pandemic?

    As part of our proactive response to the coronavirus crisis in 2020, Oikocredit offered additional capacity building support to its partners. Initiatives included a webinar series on crisis management, virtual peer exchanges to allow partners to share crisis best practices with one another, and dedicated webpages of resources for partners.

    We also created a coronavirus solidarity fund and have used this to help our partners provide extra support to their clients. By mid-2021 the fund had distributed € 77,212 to 39 organisations in 19 countries. The fund is still available in 2021 to provide financial support, but there have been no new applications for financial help in Q3 2021. Building on the fund, Oikocredit’s Innovation in Response to Covid-19 programme supports partners in developing adaptive solutions with the people they serve.

    In 2020-21 we re-engineered our capacity building programmes to run without in-person meetings. But in Q3 2021 we returned to providing onsite and in-person capacity building for partners, partly replacing the online support we were restricted to during the peak of the pandemic. We are now assessing findings from our first Client Self-Perception Survey to gain insight into how partners’ clients have been impacted by, and dealt with, Covid-19 and other changes over the past 12 months.

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  • How have Oikocredit’s members and investors been affected by the pandemic?

    Our members and investors have shown great commitment to Oikocredit, and the vast majority have stayed loyal. A small number of redemptions and reduced inflow led to a minor decrease in member capital in 2020, but our investment base has remained stable, and since the start of 2021 members and investors have provided an encouraging inflow of new capital. See also: What effect has the coronavirus had on Oikocredit’s performance?

    Regular dialogue about inflow markets with the Oikocredit support associations has helped maintain our links to investors and has kept them informed about what Oikocredit has been doing to weather this storm. Since 2020 we’ve reported to investors on our financial performance (unaudited) on a quarterly basis, including on net asset value per share, and more broadly on the effects of the pandemic on our organisation and our partners. Since Q1 2021 we have also provided commentary on key quarterly ratios. 

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  • How have Oikocredit’s staff been affected by the coronavirus?

    The health and safety of our employees remain a top priority for us. As a global organisation, we have adhered to the public health guidelines issued by the authorities in all the countries where we work. We have good infrastructure in place to make remote working possible, using digital tools for monitoring our partners and portfolio and for due diligence for new financing. Managing competing home and work responsibilities has been demanding for many, however, and we remain committed to supporting the personal well-being of our staff.

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  • What effect has the coronavirus had on Oikocredit’s performance?

    Despite our best efforts, Oikocredit’s financial performance in 2020 could not entirely escape the consequences of the coronavirus and ensuing economic downturn, but it showed resilience. Oikocredit made a net loss of € 22.2 million in 2020 compared with the net positive result of € 14.3 million in 2019. This outcome reflected our decision when the coronavirus first struck to protect our capital and maintain high levels of liquidity.

    Portfolio rebuilding has been a priority in 2021. We closed Q3 with a year-to-date net result of € 14.8, net growth in our development financing portfolio to € 875.8 million (still below the portfolio size at the start of 2020: € 1,064.6 million) and net asset value (NAV) per share rising to € 213.87, close to pre-Covid-19 levels. Portfolio at risk, represented by the PAR 90 percentage of loans with repayments at least 90 days overdue (excluding partners’ payment holidays), increased slightly in Q3 from 5.9% to 6.1% as some larger partners fell into arrears. Member capital has continued to recover after falls in 2020. With a return to growth in disbursements, net liquidity reduced from 33.4% to 31.2%, but still enables us to support portfolio growth and share redemptions.

    More details on 2020 are available in our 2020 Annual Report and on Q3 2021 in our latest Facts & Figures.

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  • How has Covid-19 affected Oikocredit’s term investments and other liquid assets?

    Oikocredit’s treasury specialists monitor the assets we keep aside for liquidity management purposes. During 2020 we allowed our liquidity buffer, held in cash or term investments (bonds), to grow to 33.1% of total assets as a prudent response to the crisis and in case more investors requested redemptions. In Q1 2021 liquidity reduced slightly, mostly driven by increased disbursements in India, and in Q2 it rose again to 33.4%, mainly as a result of a greater inflow than outflow of funds. With a return to growth in disbursements in Q3, net liquidity reduced to 31.2%, still sufficient to support portfolio growth and share redemptions.

    The term investment portfolio comprises investment-grade liquid bonds traded on public markets, which, due to being of relatively high quality, are less vulnerable than some other types of bonds to fluctuations in the financial markets. A significant part of the term investments portfolio is invested in ‘green bonds’, selected to support climate-related or environmental projects. Rising interest rates have weakened the value of our bond portfolio by € 3.3 million in the first nine months of 2021.

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  • Do you expect the coronavirus to continue to affect Oikocredit going forward?

    Although, as a consequence of Covid-19, our cooperative made a loss in 2020 and saw some erosion of reserve levels, Oikocredit has returned to profitability in 2021. The impacts of the pandemic make forecasting the future challenging. Prospects for Oikocredit’s social investing remain positive, although we remain cautious and vigilant about the economic outlook in our African, Asian and Latin American markets. Unequal and extremely limited access to Covid-19 vaccines in low-income countries could result in major new waves of coronavirus. In addition, if governments in high-income countries reintroduce social mobility restrictions, a new global economic slowdown is possible.

    We nevertheless aim to continue rebuilding the portfolio, based on our healthy pipeline of further credit and equity investments with current and prospective partners. Our close monitoring of market developments will include assessment of potentially rising interest rates and their possible impact on our term investments. Maintaining portfolio quality will be, as always, a priority.

    In June, Oikocredit held its 45th Annual General Meeting. This was the second consecutive hybrid AGM, with members and others participating via web-based conferencing and electronic voting and only a small number of participants gathered at the Oikocredit office in Amersfoort, the Netherlands. The meeting agreed to the Managing Board and Supervisory Board’s proposal that there be no dividend for 2020, given the loss incurred last year as a result of the pandemic. It was also agreed to hold an Extraordinary General Meeting later in the year to discuss the cooperative’s inflow model and new strategy.

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